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Help at FogDam

 

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We trust you will find that Fog Dam maintains a quality approach to nutritional supplements -- the highest quality at the best prices. This dedication has never been more obvious than today in our lines of more than six thousand proven stock formulations.

Keeping abreast with the ever changing market, Fog Dam is constantly offering new products to meet the demands of today's consumer. One key element that never changes, however, is Fog Dam's commitment to quality and service.

Providing a diverse selection of products to a wide variety of users worldwide has given us the experience to service any customer. In fact, regardless of your requirements in the realm of nutritional supplements, you'll find FogDam.com can help... To Empower your health.

Questions or problems

Contact us at:
Toll free Phone: (888) 666-8913
Fax: (336) 227-8682
8:30 - 4:30 E.S.T
Monday to Friday
via email

Shipping schedule
All items listed as in stock will ship within 1-4 business days of receipt of order.
Domestic orders usually ship the same or next day.
Export orders usually ship within 3-4 days.
So your order arrives in the least amount of time we ship all orders via the U.S. Postal Service either Priority or Express service at your choice.
Priority orders usually arrive within 2 to 5 business days of shipment.
Express orders shipped domestically arrive within 1 to 3 business days of shipment
All international orders are shipped express and can take up to 14 business days to arrive.
Every order is trackable via the U.S.P.S. online tracking system your tracking number is emailed to you upon shipment of your order.
We do our utmost to expedite every order in a timely manner - should there every be a delay we will notify you.

Shipping and handling charges
Shipping and handling charges are automatically calculated at check out. The cost is based on the weight, size, number of items order and delivery method selected.
Orders over $99 ship priority mail at no charge within the U.S.
Shipping outside the continental U.S is also automatically calculated at check out. If there is a variance in the amount calculated we will notify you before processing your order you must then approve it before we ship. Duties or custom charges are the responsible of the recipient.

Your satisfaction is 100% Guaranteed.
If you are unhappy with any product you have purchased at FogDam.com - for whatever reason - call or e-mail us.
90 day guarantee - You may return any un-opened product within 90 days of the invoice date for a full refund or exchange less shipping and handling. The product must be in new re-saleable condition including all original packaging.
30 day return policy - You may return any open product containing at least 60% of the original product within 30 days of the invoice date for a full refund or exchange less shipping and handling.

Returns
We are aware that people order items and then realize that it may not be what they thought. We will gladly refund or exchange any item. Items can only be returned with an RGA# - Email Request an RGA#, include the order ID number and product code along with a brief description as to why you are returning the product. You will receive a reply with your RGA# and the return ship to address. Carefully repackage the product with the packing slip or invoice and send it via the US postal service return receipt. Your account will be credit for total amount of the product less shipping and handling. Any items returned without an RGA# and packing slip or invoice can not be credited.

Objective content.

On various product pages throughout the site you will find information about that product. This information provided is objective content, and we do not endorse any particular products that we sell. We want to provide honest information to our valued customers about various products that empower a healthy life style. Our mission is to educate you about the nutritional value of herbals, vitamins and minerals to enable you to make informed choices regarding your own health.

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